Samples

For samples delivered to a UK postal address, we offer both tracked and untracked delivery. Most orders are delivered in 2-3 days, but sometimes it can take longer than this, we will update you if we suspect this to be the case. Deliveries to a UK non-mainland address can take 3-5 working days longer to arrive. We apologise for any inconvenience and appreciate your patience.

Paint, wallpaper and other products

Delivery takes 2-3 working days for all paint, wallpaper and tool orders. We ship to the whole of the UK for £6. Deliveries to a UK non-mainland address can take 3-5 working days longer to arrive.

Delays: If products are currently out of stock or experiencing delays to despatch for any other reason then this will be displayed on the site above the "add to cart" button and in the cart.

Cancellations

You can edit your order to change your delivery address, as well as cancelling it, up to 15 minutes after it has been submitted. Because we start fulfilling orders as soon as possible, your order cannot be edited after 15 minutes. Please contact hello@lickhome.com for any edits to your order.

If you would like to cancel your order you can do so within 14 days. If your order has already been posted, then in order to receive a refund please contact hello@lickhome.com and a member of our customer support team will guide you through the next steps and help process your cancellation.

If your goods have already been dispatched then they will need to be returned before we can process your refund.

Any cancelled items will need to be returned unopened in their original packaging for us to be able to accept them (we’ve got to be careful with returned goods, because if dust or other nasty bits get into the paint we can’t use it again, and we also need to keep our wallpaper pristine).

There’s damage to, or another problem with, your order

We’re sorry that your order isn’t up to our high standards. If there is any damage to your goods then we will replace them at no extra charge.

Please contact us immediately at hello@lickhome.com and we’ll help fix this for you.

You’ve over-ordered and would like to return some paint or wallpaper

We’ve partnered with PaintCare to encourage a circular economy for paint. From buying the right amount and storing your paint correctly, to donating and recycling. 

But we get it, over orders happen. Your walls may have more features than are accounted for by a standard paint or wallpaper calculator (for example, a large fireplace or non-standard radiators).

We make it easy for you to return your paint or wallpaper if you have ordered too much. All we ask is that:

• You don’t open the cellophane wrapping covering the paint tin or wallpaper
• You keep the box and insulating cartons that the paint came in, or the tube that the wallpaper was delivered in
• The goods are returned in their original condition
• You’ve got in touch with us to process your return within 30 days of your Payment Confirmation.

We’ll supply you with a label for you to print so that you can post your return at your nearest drop-off point. Please note that all returns are made at your own risk, and if any damage is sustained to the product, we may apply a restocking fee.

Return shipping (£5) will be deducted from your refund amount.